Moment Savvy

Support

Contact Moment Savvy for account access, app functionality, PLUS waitlist questions, privacy requests, and security concerns.

Email: . If the button does not open your email app, copy the address into your usual email service. The proposed operator is Moment Savvy AB, Sweden. Support is currently planned in English.

For emergencies: Moment Savvy provides general wellness content, not medical or mental-health care, crisis intervention, or emergency assistance. The mailbox is not monitored for emergencies. Contact local emergency services or seek urgent professional help; do not wait for our reply.

You must be at least 16 years old to create a Moment Savvy account. If local law requires permission from a parent or legal guardian, you must obtain it before using Moment Savvy. Use Continue with Apple or Continue with Google with the same provider and provider account you used originally. The app asks for confirmation that you are at least 16, Terms agreement, and Privacy Policy acknowledgement before sign-in. App Store content ratings do not verify age or replace account eligibility requirements. If you believe someone under 16 has created an account or supplied personal information, contact support using the email button above so we can investigate and take appropriate action.

You need internet access to start the app and sign in. If you launched offline, reconnect and restart. Install a required update through the App Store.

For a lost Apple/Google login, use that provider's recovery process. Moment Savvy cannot reset its password. Apple's Hide My Email may mean your Moment Savvy account shows a private-relay address. Tell us the provider and explain the problem without sending credentials.

Display name, favorites, and PLUS

Change your display name in Settings using the edit control. Avoid sensitive medical, financial, or identity information. Favorites belong to the signed-in account; check you are using the original account if they appear missing.

Some practices have a PLUS label and remain locked for Free users. The current version has no PLUS purchase or subscription flow. The optional waitlist is not a purchase and does not guarantee access, pricing, priority, availability, or a launch date.

The app has no separate leave-waitlist button. Contact support to request removal, or delete your account to remove its waitlist record. No PLUS or general marketing email is currently sent. A future program requires an email-only unsubscribe option without account deletion.

Delete your account

Open Settings in Moment Savvy.
Select Delete account and review the confirmation.
Confirm and reauthenticate with the appropriate Apple or Google account.
Wait for the result. If an error appears, contact support to help verify completion.

Successful deletion removes the account, profile, favorites, account-specific message history, and waitlist record. It clears account-specific access/pending-sync state on that device. Some content caches and device-global message state may remain.

Analytics/Crashlytics information already sent to Google is not automatically erased by this flow. It remains subject to provider processing and applicable privacy rights. Uninstalling or signing out does not delete the account.

If you cannot sign in, email with the subject “Account Deletion”, sign-in provider, country/region, and account email if known. We will explain ownership verification. Do not send passwords or identity documents unless specifically requested through a secure process.

Privacy requests and analytics

Email with the subject “Privacy Request”, describe your request, give your country/region, and provide enough account information for verification. We handle applicable access, correction, deletion, objection, withdrawal, and other requests within legally required periods. See the Privacy Policy's rights and complaints section.

Native iOS Analytics and Crashlytics are enabled for statistics and reliability, with the Firebase account identifier in designated User-ID fields after sign-in. There is no current in-app analytics/diagnostics switch. Signing out clears future account association but does not erase earlier data or stop all installation-level collection. Contact us about applicable privacy choices.

The public website uses separate Google Analytics, currently loaded automatically with proposed consent controls inactive. The draft Privacy Policy records this unresolved publication issue.

Troubleshooting and useful details

Check internet access, then close and reopen Moment Savvy.
Install the latest App Store version or the update requested by the app.
Confirm you are using the original Apple or Google account.
If the issue continues, note the exact error and steps that led to it.

Include app/iOS versions, device model, approximate time and timezone, whether it repeats, and a concise description. Screenshots can help; remove account details and other personal information first. Do not uninstall merely to troubleshoot without understanding that local data may be removed.

Support cannot assess whether a practice is safe for your individual circumstances. Stop activities causing pain, dizziness, significant discomfort, distress, or worsening symptoms, and seek appropriate professional advice.

Security concerns

Email with the subject “Security Concern”, a concise description, affected app/version, reproduction steps, and whether your own account is affected. Do not send tokens, access another account, retain others' data, or publish sensitive details while assessed.

A report does not authorize unauthorized testing or establish a bounty, safe-harbor agreement, or payment promise.

Legal information and updates

Read the Privacy Policy for information handling and rights, and the Terms of Use for eligibility, wellness limitations, and account rules. Return to the Moment Savvy website.

We may update instructions as the Service changes. The last-updated date identifies the published version. Legal/privacy changes follow the notice and agreement requirements in the Terms and Privacy Policy.